Privacy Policy

PRIVACY POLICY

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Your privacy is really important to us and we take the protection of your data very seriously.

This privacy information explains how we use your data, both personal and non-personal: how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data.

What non-personal data do The Glass Doctor collect?
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

What personal data do The Glass Doctor collect?

• Name
• Email address
• Telephone number

What are your rights?

A) The right to be informed about the collection and use of your personal data.

B) The right to access the personal data that is held about you.

C) The right to have your personal data rectified if it is inaccurate or incomplete.

D) The right to ask that your personal data be deleted or otherwise disposed of.

E) The right to restrict or prevent the processing of your personal data.

F) The right to object to the use of your personal data for particular purposes.

G) The right to data portability.

H) Rights relating to automated decision making and profiling.

How do we use collected personal data?

The Glass Doctor must always have a lawful basis for using your personal data. It may be used for one of the following purposes:

• Providing and managing your account
• Supplying our products or services to you. You personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and / or services for you
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email and/or post that you have requested.

Where is your personal data kept?

We will only store your personal data in GDPR regulated areas.

As a standard rule we will never share your personal data with a third party.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order or the instructions of a government authority.

How to access your personal data?

If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”.

There is not normally a charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (ie. If you make repetitive requests) then a fee may be charged to cover our administrative costs in responding.

We will respond to a subject access request within 1 month of receiving it. In some cases, particularly if your request is more complex, more time may be required up to a maximum of 3 months. You will always be kept fully informed of our progress.

How to contact us?

Contact Name: Adam Higgins

Email address: 0852497095

Changes to this Policy: We may change this Policy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects your personal data protection.